June 17, 2024

Are you ready for the future of law? Perhaps you’ve seen the movie Idiocracy and thought it was just a comedy where the leader of this ‘new’ world obtained his law degree from Costco. However, with the advent of internet shops selling online legal advice and document preparation, like Legal Zoom it would seem that the practice of seeking sound legal advice from an attorney is being turned on its head. How can consumers protect themselves with sound legal advice at a reasonable price without surprises later when their documents did not protect them from liability?Attorneys are here to stay thanks, in part, to these online ‘vending machine’ paper pushers. The point to drive home here is that it may seem to cost less to start that corporation via an internet company, without an attorney, but paying a lawyer to do the work in the beginning and helping the business owner to think through and cover blind spots where things can and often go wrong in businesses, really will save that owner money and attorney fees down the road. The upfront cost is greater to higher the attorney in the beginning, but well worth it when problems arise. Just something to consider the next time you want to ‘do-it-yourself’ agreement.Most consumers now use online searches to find an attorney. They want convenience, geographically close counsel, priced right, great manners, that gets results. That sounds like consumers want the world and they do. Before hiring a lawyer, it’s important to search the prospective lawyer by name and read reviews. Does your lawyer give away information by writing a blog? Are they helpful to people they cannot even help? Another important factor is to consider the source of the information and whether it is a client testimonial or just a marketing piece published by the lawyer or the law firm.The impression that the law firm presents can make or break that client relationship. How the prospective client is treated can be key. I have had prospective clients specifically tell me that they have spoken with other lawyers and were treated with disrespect, even yelled at. I’m beginning to think that most attorneys have no idea what customer service is. Consumers buy what they want and will hire an attorney that gives them the right strategy and solves their problems, while at the same time treats them with dignity and respect.